JOB EXPERIENCES

Latitude Financial Services
Sept 2019 – Oct 2020

ACHIEVEMENTS

  • Analysis of all on-prem applications to identify gaps for Disaster Recovery and planning for uplifting.
  • Supporting the POC for DRaaS (Disaster Recovery as a Service)
  • Supporting the DRaaS tools i.e. Cloud Endure, Zerto and Azure Site Recovery for AWS and Azure
  • Analysis of all batch and online interfaces with Mainframe platform to support failover to MF DR site
  • Involving 3rd parties like Mastercard, Visa, FDI, Fuji Xerox etc and identifying gaps for DR failover
  • Supporting on-prem Storage migration to Azure Storage with high availability

Latitude Financial Services
July 2019 – Sept 2019

ACHIEVEMENTS

  • Supporting the workshops with the potential vendor for the platform replacement.
  • Supporting the Architects with the initial solution scoping.
  • Supporting for the decision making for integrated systems.
  • Developing the integration register and mapping with the Enterprise Architecture register.
  • Designing the solution for batch transfers required for the new platform.
  • Analysing the Collections Landscape to identify the pain areas and areas of improvements.
  • Mapping the current Collection business functions/processes with the associated systems.

Technical Business Analyst (Data Center Migration)
May 2018 – June 2019

ACHIEVEMENTS

  • Identify and engage all organizational functions/stakeholders that may be impacted by the migration.
  • Develop a migration plan (including timeline, and criteria for success) and obtain buy-in from all stakeholders.
  • Develop a communication plan to keep all stakeholders apprised of progress.
  • Identify the “source of truth” documentation for all parties to work from, such as network drawings, rack layouts, inventory register.
  • Required to contribute to the implementation run-sheets.
  • Required to execute / tune run-sheets during Dress Rehearsal.
  • Required to execute / tune run-sheets during production implementation (and back-out if required).
  • Required to support systems during hypercare (and warranty where applicable). If hypercare resources, exit at conclusion of hypercare.

Latitude Financial Services
June 2017 – May 2018

ACHIEVEMENTS

  • Analysed and reviewed of all file storage to enable strategic decisions on options for accessible non-localised storage.
  • Supported the design, build, implementation & testing of storage migration to these options (e.g. OneDrive, SharePoint, AWS etc.)
  • Supported for the design, build, implementation and testing of Skype For Business (S4B).
  • Supported for the design, build, implementation and testing for Wide Area Network for 11 sites including Data Centres.
  • Support for the design, build, implementation and testing for Local Area Network for 1 site including NAC and WLAN connectivity setup.

Latitude Financial Services
Feb 2017 – June 2017

ACHIEVEMENTS

  • Led major change project to carve out Latitude from parent company GE Money, involving:
    • Engaging with 161 channel partners to manage transition
    • Creating centralised point of contact for transmission channel
  • Led comprehensive restructure to bring in appropriate resources for reconfiguration
  • Designed new process to avoid information loss between commercial and technical teams
  • Expedited testing approach to reduce time-lag
  • Created business case for vendor change implementation to increase perception of priority
  • Accommodated items from technical project register as part of office move project, to:
    • Maintain transformation momentum
    • Get stalled items back on track
  • Undertook diverse BA mandate, including:
    • Working with Application teams and vendors to formulate business requirements
    • Identifying, investigating and analysing business processes and work practices for migration
    • Gathering business requirements for integrating banking networks with protected gateway.
  • Identified and evaluated inefficiencies, recommending optimal business practices and systems
  • Embedded project management methodologies, principles and techniques
  • Deployed functional solutions, through:
    • Creating, adopting, and implementing system test plans
    • Ensuring acceptable quality and integrity of system
    • Organizing and presenting complex information in simple visual models
  • Created user and training documentation for handover to support team
  • Developed functional specifications for use by Network Architects
  • Acting key point of reference and information
  • Led connectivity setup with a AWS endpoint for the AML Solution.

Tata Consultancy Services
2015-2016

ACHIEVEMENTS

  • Consulted to GE on development of Onsite-Offshore Global Delivery Model, including:
    • Leading teams in co-located environments
    • Implementing both waterfall and agile delivery methodologies
  • Managed project change negotiations between client and business
  • Liaised with Incident Management team to remediate new issues with efficacy
  • Contributed to system stability and improvement initiatives to drive performance improvement
  • Identified root cause of production issues to resolve problems efficiently

Tata Consultancy Services
2011-2015

ACHIEVEMENTS

  • Played key role as Transition Manager for new projects
  • Directed Japan Data Centre Operations project successfully
  • Setup bilingual Service delivery centres at India and Japan
  • Implemented bilingual Major Incident Management for Japanese customers
  • Delivered substantial performance upticks, including:
    • 20% improvement in billable utilisation for all IT IS associates
    • $750 improvement in per employee revenue realisation
    • 2% improvement in operating margin for IT IS operations
  • Improved productivity by eliminating non-value-added services for internal operations
  • Designed Business Continuity Plan for Japan Delivery
  • Improved quality of operations with continuous Voice and Ticket quality audits
  • Oversaw finance and budget management for Infrastructure Services, across:
    • 1000+ resources
    • 500+ projects
  • Improved operating margin by 2% applying Six Sigma & LEAN methodologies
  • Optimised operational costs through driving improvements, across LEAN Six Sigma and automation
  • Collaborated with Leadership team in strategic decision-making processes
  • Contributed heavily to organisational alignment with customer and market demands
  • Built preventative and reactive solutions to risk
  • Provided accountable leadership to Project Delivery team

Tata Consultancy Services
2011

ACHIEVEMENTS

  • Led implementation of governance control measures, delivering programs across diverse portfolio
  • Managed key high-risk, high-visibility IT Production projects, from scope to delivery
  • Planned strategies and conducted business reviews, in liaison with Senior Management personnel
  • Contributed to BAU transition, including supporting infrastructure, driving customer satisfaction
  • Planned and coordinated implementation of CR, including developing periodic status reports
  • Acted as single point-of-contact to external vendors for IT Infrastructure team
  • Ensured datacentre consistently complied with obligations during time of major change, including:
    • Evaluating impacts
    • Identifying potential risk to DC operations
  • Monitored contractual, legislative and regulatory compliance performance of third parties

Tata Consultancy Services
2010-2011

ACHIEVEMENTS

  • Played key role in high priority Major Incident Management instances
  • Managed compliance with OLAs
  • Led team of high performing Engineers to efficiently manage Control-M Job Scheduling

Tata Consultancy Services
2007-2010

ACHIEVEMENTS

  • Installed and managed administration of Control-M Servicer, Control-M EM and Control-M Agents
  • Provided Level 1 support, across systems and networks, including:
    • Unix and Windows OS
    • Legato Networker
    • Control-M
    • Routers and Switches

MORE INFORMATION

  • Senior Help Desk Engineer [Citi Cards], eServe Private, 2006-2007
  • Senior Help Desk Engineer [HFC Credit Cards], HSBC Private, 2005-2006
  • Honours Diploma in Networking and Computing (HNC), NIIT, 2001
  • B.Com., Utkal University, Bhubaneswar, India, 2001
  • Microsoft Certified Professional – Windows XP
  • Web Sphere Administrator 6.0
  • ITIL V3 Foundation
  • IBM Web Sphere 6.0
  • PRINCE2 Foundation
  • PRINCE2 Practitioner
  • Agile Scrum Master
  • End User Computing, Data Center Operations
  • BMC Control-M V9.0, 8.0, 7.0,6.4, 6.3, 6.2, CRON, AUTOSYS, Automate
  • Remedy Problem Management Console, HP Service Desk, Service Now, Infrastructure Work Request, Group Max (Hitachi)
  • Legato Networker Administrator
  • IBM Web Application Server
  • Linux and Windows OS Administration
  • Microsoft Visio
  • JIRA/Confluence
  • PlanView CTM Module

Rob Blake (Senior Project Manager)
Energy Australia
Mobile : +61 409 176 895