Latitude Financial Services
Sept 2019 – Oct 2020

ACHIEVEMENTS

• Analysis of all on-prem applications to identify gaps for Disaster Recovery and planning for uplifting.
• Supporting the POC for DRaaS (Disaster Recovery as a Service)
• Supporting the DRaaS tools i.e. Cloud Endure, Zerto and Azure Site Recovery for AWS and Azure
• Analysis of all batch and online interfaces with Mainframe platform to support failover to MF DR site
• Involving 3rd parties like Mastercard, Visa, FDI, Fuji Xerox etc and identifying gaps for DR failover
• Supporting on-prem Storage migration to Azure Storage with high availability

Latitude Financial Services
July 2019 – Sept 2019

ACHIEVEMENTS

• Supporting the workshops with the potential vendor for the platform replacement.
• Supporting the Architects with the initial solution scoping.
• Supporting for the decision making for integrated systems.
• Developing the integration register and mapping with the Enterprise Architecture register.
• Designing the solution for batch transfers required for the new platform.
• Analysing the Collections Landscape to identify the pain areas and areas of improvements.
• Mapping the current Collection business functions/processes with the associated systems.

Technical Business Analyst (Data Center Migration)
May 2018 – June 2019

ACHIEVEMENTS

• Identify and engage all organizational functions/stakeholders that may be impacted by the migration.
• Develop a migration plan (including timeline, and criteria for success) and obtain buy-in from all stakeholders.
• Develop a communication plan to keep all stakeholders apprised of progress.
• Identify the “source of truth” documentation for all parties to work from, such as network drawings, rack layouts, inventory register.
• Required to contribute to the implementation run-sheets.
• Required to execute / tune run-sheets during Dress Rehearsal.
• Required to execute / tune run-sheets during production implementation (and back-out if required).
• Required to support systems during hypercare (and warranty where applicable). If hypercare resources, exit at conclusion of hypercare.

Latitude Financial Services
June 2017 – May 2018

ACHIEVEMENTS

• Analysed and reviewed of all file storage to enable strategic decisions on options for accessible non-localised storage.
• Supported the design, build, implementation & testing of storage migration to these options (e.g. OneDrive, SharePoint, AWS etc.)
• Supported for the design, build, implementation and testing of Skype For Business (S4B).
• Supported for the design, build, implementation and testing for Wide Area Network for 11 sites including Data Centres.
• Support for the design, build, implementation and testing for Local Area Network for 1 site including NAC and WLAN connectivity setup.

Latitude Financial Services
Feb 2017 – June 2017

ACHIEVEMENTS

• Led major change project to carve out Latitude from parent company GE Money, involving:
  • Engaging with 161 channel partners to manage transition
  • Creating centralised point of contact for transmission channel
• Led comprehensive restructure to bring in appropriate resources for reconfiguration
• Designed new process to avoid information loss between commercial and technical teams
• Expedited testing approach to reduce time-lag
• Created business case for vendor change implementation to increase perception of priority
• Accommodated items from technical project register as part of office move project, to:
  • Maintain transformation momentum
  • Get stalled items back on track
• Undertook diverse BA mandate, including:
  • Working with Application teams and vendors to formulate business requirements
  • Identifying, investigating and analysing business processes and work practices for migration
  • Gathering business requirements for integrating banking networks with protected gateway.
• Identified and evaluated inefficiencies, recommending optimal business practices and systems
• Embedded project management methodologies, principles and techniques
• Deployed functional solutions, through:
  • Creating, adopting, and implementing system test plans
  • Ensuring acceptable quality and integrity of system
  • Organizing and presenting complex information in simple visual models
• Created user and training documentation for handover to support team
• Developed functional specifications for use by Network Architects
• Acting key point of reference and information
• Led connectivity setup with a AWS endpoint for the AML Solution.

Tata Consultancy Services
2015-2016

ACHIEVEMENTS

• Consulted to GE on development of Onsite-Offshore Global Delivery Model, including:
  • Leading teams in co-located environments
  • Implementing both waterfall and agile delivery methodologies
• Managed project change negotiations between client and business
• Liaised with Incident Management team to remediate new issues with efficacy
• Contributed to system stability and improvement initiatives to drive performance improvement
• Identified root cause of production issues to resolve problems efficiently

Tata Consultancy Services
2011-2015

ACHIEVEMENTS

• Played key role as Transition Manager for new projects
• Directed Japan Data Centre Operations project successfully
• Setup bilingual Service delivery centres at India and Japan
• Implemented bilingual Major Incident Management for Japanese customers
• Delivered substantial performance upticks, including:
  • 20% improvement in billable utilisation for all IT IS associates
  • $750 improvement in per employee revenue realisation
  • 2% improvement in operating margin for IT IS operations
• Improved productivity by eliminating non-value-added services for internal operations
• Designed Business Continuity Plan for Japan Delivery
• Improved quality of operations with continuous Voice and Ticket quality audits
• Oversaw finance and budget management for Infrastructure Services, across:
  • 1000+ resources
  • 500+ projects
• Improved operating margin by 2% applying Six Sigma & LEAN methodologies
• Optimised operational costs through driving improvements, across LEAN Six Sigma and automation
• Collaborated with Leadership team in strategic decision-making processes
• Contributed heavily to organisational alignment with customer and market demands
• Built preventative and reactive solutions to risk
• Provided accountable leadership to Project Delivery team

Tata Consultancy Services
2011

ACHIEVEMENTS

• Led implementation of governance control measures, delivering programs across diverse portfolio
• Managed key high-risk, high-visibility IT Production projects, from scope to delivery
• Planned strategies and conducted business reviews, in liaison with Senior Management personnel
• Contributed to BAU transition, including supporting infrastructure, driving customer satisfaction
• Planned and coordinated implementation of CR, including developing periodic status reports
• Acted as single point-of-contact to external vendors for IT Infrastructure team
• Ensured datacentre consistently complied with obligations during time of major change, including:
  • Evaluating impacts
  • Identifying potential risk to DC operations
• Monitored contractual, legislative and regulatory compliance performance of third parties

Tata Consultancy Services
2010-2011

ACHIEVEMENTS

• Played key role in high priority Major Incident Management instances
• Managed compliance with OLAs
• Led team of high performing Engineers to efficiently manage Control-M Job Scheduling

Tata Consultancy Services
2007-2010

ACHIEVEMENTS

• Installed and managed administration of Control-M Servicer, Control-M EM and Control-M Agents
• Provided Level 1 support, across systems and networks, including:
  • Unix and Windows OS
  • Legato Networker
  • Control-M
  • Routers and Switches